Last updated: January 2024
1. Introduction
Welcome to Samadhan ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Important: By using Samadhan, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when registering, including:
- Contact Information: Phone number, email address, name
- Identity Information: Aadhaar number (encrypted), identity documents for social worker verification
- Profile Information: Profile photo, address, locality
- Complaint Information: Descriptions, photos, videos, audio recordings, location data
2.2 Automatically Collected Information
When you use our app, we automatically collect:
- Device information (device type, operating system, unique device identifiers)
- Log data (access times, pages viewed, app crashes)
- Location data (with your permission)
- Push notification tokens
3. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your account
- To process and track your complaints
- To verify social worker credentials
- To communicate with government authorities about complaints
- To send notifications about complaint status updates
- To improve our services and user experience
- To comply with legal obligations
- To prevent fraud and ensure security
4. Stealth Mode and Anonymous Reporting
When you enable Stealth Mode for a complaint:
- Your identity is hidden from social workers and public view
- Your location can be optionally hidden
- Only authorized admin personnel can access your identity when legally required
- Your complaint is still processed and tracked normally
5. Information Sharing
We may share your information with:
- Government Authorities: Relevant departments for complaint resolution (excluding stealth mode identity)
- Social Workers: Verified volunteers handling your complaint (subject to stealth mode settings)
- Service Providers: Third-party services for SMS, email, and cloud storage
- Legal Requirements: When required by law, court order, or government request
We never sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data (Aadhaar numbers, passwords)
- Secure HTTPS connections for all data transmission
- Regular security audits and updates
- Access controls limiting who can view personal data
- Secure cloud storage with reputable providers
7. Data Retention
We retain your personal information for as long as:
- Your account is active
- Necessary to provide our services
- Required by legal obligations
- Needed for legitimate business purposes
Complaint records may be retained for statistical and research purposes in anonymized form.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Portability: Receive your data in a structured format
- Withdraw Consent: Opt-out of optional data collection
To exercise these rights, contact us at support@samadhan.info
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Services
Our app uses the following third-party services:
- Firebase (Google): Push notifications and analytics
- AWS/DigitalOcean: Cloud storage and hosting
- MSG91/Twilio: SMS services
- SendGrid: Email services
These services have their own privacy policies governing their use of your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending a notification through the app for significant changes
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: support@samadhan.info
- Address: Odisha, India